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Office and Payment Policies

It is Physiomobility’s policy that payment for services is due in full by Cash, Debit or Credit Card at the end of each treatment session. A receipt with all of the required information will be provided to you so that you can submit it to your insurance company for reimbursement. If you qualify for direct billing, you will only be required to pay any co-payments or deductibles not covered by your plan.

When applicable and upon the patient’s request, our administrative team would gladly assist patients to collect insurance coverage information from policy providers. This information may include type of services covered by your plan, maximum annual coverage, and maximum coverage per session as well as benefit year information and whether a referral from a physician is required. Physiomobility is not responsible for the accuracy of this information and does not monitor eligibility. As the policyholder, it is your responsibility to contact your insurance company and determine the exact details of your coverage.

When applicable and upon the patient’s request, Physiomobility’s administrative staff submits insurance claims directly to Extended Health Plan providers. Depending on patients’ eligibility this amount or a portion of it will be reimbursed by plan provider(s). Patients are responsible for the unpaid portion of service fees.

Cancellation Policy

We require a minimum of 24 hours’ notice for change or cancellation of an appointment. This will allow us to fill the available time slot with another patient who needs our services. Your account will be charged the full treatment fee if you cancel with less than 24 hours’ notice or if you do not show up for your appointment.

For Pelvic Health Physiotherapy, Vestibular and Orthotics assessment we require a minimum of 48 hours’ notice

Should you arrive late for your appointment or request to leave early, the full fee for the appointment time you have booked will also apply. Please Note: We understand that your time is valuable and therefore make every effort to keep our schedule running on time. Due to the nature of our work, unexpected delays sometimes occur. Please be assured that under these circumstances you will still receive your full treatment time. Thank you for helping us to maintain a high level of service for all of our clients

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