We require a minimum of 24 hours notice (48 hours notice for Pelvic and Orthotics/Chiropody appointments) for change or cancellation of any appointment. This will allow us to fill the available time slot with another patient who needs our services. The FULL TREATMENT FEE will be charged if you cancel the same day or if you do not show up for your appointment.
Compliance with your treatment plan designed by your therapist is an important factor in recovery. Patients who cancel frequently may be discharged for non-compliance.
Should you arrive late for your appointment or request to leave early, the full fee for the appointment time you have booked will also apply.
Please Note: We understand that your time is valuable and therefore make every effort to keep our schedule running on time. Due to the nature of our work, unexpected delays sometimes occur.
Please be assured that under these circumstances you will still receive your full treatment time. Thank you for helping us to maintain a high level of service for all of our clients.