Privacy of personal information is an important principle to Physiomobility Health Group (hereinafter referred to as “we”, “us”, “our” or “Physiomobility”). We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We also try to be open and transparent as to how we handle personal information.
Personal information is information about an identifiable individual. Personal information includes information that relates to personal characteristics e.g., gender, age, income, home address or phone number, ethnic background, language, family status), health (e.g., health history, health conditions, health services received by them) or activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation. Personal Information also includes information that does not directly identify you but when combined with other information identifies (or can be used to identify) you.
Our organization, Physiomobility Health Group, includes multidisciplinary practices providing services such as physiotherapy, chiropractic care, acupuncture, massage therapy, nutritional and naturopathic consultations as well as osteopathic care, kinesiology and personal training. We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. These include accountants, lawyers, and computer technical support teams, payment processing services and so on. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.
Physiomobility Health Group uses a service provided by Google called Google Analytics, Tag manager and other similar technologies provided by other companies. These services allows us to analyze how people find us on the internet, as well as how our websites are used, so that we can better understand the needs of users and improve the Services accordingly.
In order to provide the purchasing services on our websites, we may share some information with third parties (for example payment processing companies). Some of the circumstances where we may need to share information are as follows:
Physiomobility may share relevant information such as your financial information (e.g. credit card information) and billing information to third parties for the purpose of payment processing and related functions.
Physiomobility may share relevant information such as your mailing address with shipping companies.
Physiomobility may share relevant information such as your email address with third party email service providers for the purpose of sending emails.
Like all health care providers, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purposes for collecting personal information are as follows: Patient service, and medical assessments, and contacting patients. Examples of the type of personal information we collect for those purposes include the following: name, address, phone numbers, email address, family physician’s name, insurance company’s name and policy numbers, and other information with the similar nature for direct billing.
Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:
To collect fees for services directly from insurance companies,
You can choose not to be part of some of these related or secondary purposes (e.g., by declining special offers or promotions, by paying for your services in advance). We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long. In order to protect your privacy, we retain our patient files for about 10 years. Our patient and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence with people who are not our clients, newsletters, seminars and marketing activities for about 60 months after the newsletter, seminar or marketing activity is over. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or the entire patient file to our patient.
With only a few exceptions like when it is enforced by law, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.
If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
Our Information Officer/Custodian, Gita Mikal, can be reached at (416) 444-4800 or firstname.lastname@example.org to address any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer/ Custodian. She will acknowledge receipt of your complaint; ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
For more general inquiries, the Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Privacy Commissioner can be reached at:
112 KENT STREET | OTTAWA, ONTARIO | K1A 1H3
PHONE (613) 995-8210 | TOLL-FREE 1-800-282-1376 | FAX (613) 947-6850 |
TTY (613) 992-9190 www.privcom.gc.ca
Physiomobility Health Group may revise this Privacy Statement from time to time to reflect changes to our Web site. Therefore, you should visit this page periodically to review the contents.
The last revision date for these privacy statements: November 12, 2019.