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Below is a list of Frequently Asked Questions by our clients. If you don’t find the answer to your question, please do not hesitate to contact us by phone or email and we would be happy to provide you with more information.
For Orthotics and orthopaedic footwear, a requisition by a chiropodist or physician is usually required. Our Chiropodist will complete such referral as part of your orthotic assessment which is sufficient by most insurance providers; however some insurance providers only accept physician notes. We recommend that you clarify the requirements with you insurance provider.
For Compression stocking and braces, requisition by a physician is usually required.
No referral is required to join our Pain Management & Fibromyalgia program, however if the therapist determines that you would benefit from a referral to pain specialist, you will be referred back to you family physician to obtain such referral.
- Your referral from your doctor (if you have been given one).
- Your insurance information (Policy and ID number). Our friendly office staff will be happy to help you find out your insurance coverage details.
- If you have been in a car accident, bring your insurance company’s name, claim number, policy number, adjuster's name and telephone number
- If you had a work-related injury, bring your WSIB claim number and adjuster’s name and telephone number.
Our friendly office staff will be happy to help you find out about your insurance coverage, or status of your claim for WSIB & MVA.
Alternatively, you can download these forms from our website from the patient forms section and complete them before you arrive.
Your therapist will complete the initial assessment which includes questions about your condition and physical examination.
A treatment plan will be discussed with you and with your consent, treatment will usually start at the same session. Your therapist will answer all questions or concerns you may have regarding your condition and/or treatment
Please note that exercise portion of the treatment program is carried out in our open gym area.
A complete vestibular, or dizzy, assessment will take 45-60 minutes. The assessment includes a series of eye-head movements and some positioning manoeuvres. You may feel dizzy or nauseated for some time after the appointment. It is recommended that you arrange for someone to drive you home following your appointment.
Certain medications may change the finding of the examination. Medication prescribed for dizziness should not be taken. A patient is encouraged to follow the provided instructions that basically prohibit any medication other than life sustaining medication. If a patient is still in doubt, they should contact the prescribing doctor.
We ask that you do not take any nonessential medications for a period of 48 hours before your appointment time, and that you avoid the following:
- Anti-dizzy pills
- Sleeping pills
- Over the counter cold or allergy medication
- Medications which contain any of the above
- Alcoholic beverages
- Do not eat or drink anything for a period of three hours before the time of the test
- Do not drink any caffeinated beverages on the day of the test
- Do not use any tobacco products on the day of the test
- Do not wear eye make-up the day of the test.
Do not discontinue medications for blood pressure control, cardiac or circulatory problems, diabetes or other medications for similar medical disorders.
Be sure to inform your therapist if you have had any neck pain, severe neck arthritis, heart condition or any recent surgery.
After the exam and once a diagnosis have been determined, there may be multiple treatment options available. If it is determined that you will benefit from vestibular physiotherapy, a treatment plan will be discussed with you. You may be referred for more testing or a specialist. Vestibular physiotherapy has been proven effective for most inner ear related dizziness and balance disorders.
A pelvic floor assessment will take 45-60mins. Arrive a few minutes early to complete the appropriate paperwork.
Your assessment will begin with your therapist taking a medical and pelvic floor history from you. Once the history is complete she will explain the internal vaginal and/or rectal exam with you and what you may expect to feel. If you are coming in with vulvodynia or vaginismus where you experience significant pain with any penetration, your initial assessment may not include an internal exam. The pelvic floor exam should NOT be painful.
After your complete assessment the therapist will be able to provide you with a diagnosis and a treatment plan suggesting ongoing physiotherapy, exercises as well as education as needed.
Patient's may feel a bit anxious prior to their appointment due to the nature of the assessment. Our pelvic floor therapist is well trained and sensitive to the intimate and personal issues that come with pelvic floor dysfunction.
Some common questions are listed below:
Can I come in for my appointment if I am on my period?
Yes, being on your period does not change the assessment/treatment at all
If I am coming in for a prenatal consult, when can I start?
Our pelvic floor physiotherapist will begin to see pre-natal clients as early as 12 weeks into their pregnancy
If I am coming in for a post partum appointment, how soon can I come in?
Please wait until after you have had your 6 week follow up with your midwife or OB and they have cleared you for an internal assessment and/or resuming intercourse
If I have been told by my doctor I cannot have intercourse, can I still have an internal assessment?
No, if you have been told you cannot have intercourse, an internal exam is also contraindicated. You are still able to coming in for a pelvic floor assessment and the therapist will assess without the internal exam.
How many appointments will I need?
Every patient is different and the number of visits can be variable. Once you have had your assessment your therapist will put together a treatment plan and be able to provide you with an estimate of the number of follow up appointments.
Physiomobility is approved provider for direct billing for a growing list of insurance providers. Great West Life, Sunlife, Manulife, Desjardins, Johnson are just to name a few. We can assist you to inquire and see if your insurance plan approves direct online billing for you.
If you are being treated for injuries sustained in a car accident or a work-related injury and your claim has been approved we do not require payment directly from you. After your initial assessment we will submit the appropriate proposed treatment plan to your insurance company and upon approval of the plan we can bill your insurance company or WSIB directly.
If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.
Planning on starting a new sport or activity? Our physiotherapists, chiropractors, kinesiologists and massage therapists can assist you to reach your goals.
Also, after completion of a treatment program, you can maintain the results of your hard work by joining our exercise programs and receiving massage treatments. Weight management is another area of our services that may benefit you.
We don’t stop at treating your pain symptoms and focus is determining and treating the underlying cause of your condition. We treat your condition and teach you how to manage it and prevent it from worsening.